Video Transfer and Video Tape Conversion FAQs

What type of tapes do I have?

The most common consumer grade video tape formats we deal with are VHS, Beta, U-matic as well as camcorder tapes such as 8mm tapes (consisting of Video8, Hi8 and Digital8), MiniDV, HDV, VHS-c (compact) and MicroMV. Most tapes will have a label or logo stating the brand and tape format. Take a look at the Video Tape Transfer section of our website and click the 'more info' link beside each tape. If you cannot identify your videotape by the images, contact us at 416-479-0537.

How can I determine the length/run time of my tapes?

Videotapes range in lengths, starting from 15 minutes in length, up to 8 hours in length. Almost all videotape will have the recording lengths written directly on the tape itself, or on the case/cover it came with.*Note* Some tapes are measured in hours some tapes are measured in hours (2, 4, 6, 8) and some tapes are measured in minutes (15, 30, 60, 90, 120, 180). If the length is not visible at all, contact us at 416-479-0537.

Is the videotape transfer process safe for my tapes?

Your originals are our main priority. We will not damage any product given to us. We clean our equipment on a daily basis and use only professional grade machines for your transfers. If we receive any damaged product, we will do everything in our power to transfer it. We can fix almost any damaged tape. Call us if your tape is broken or damaged – 416-479-0537.

How long will it take to process my order?

We generally turn around orders within 2 weeks of drop off, depending on the size of order. We will negotiate a date of completion to aim for at time of drop off. If you are in need of a rush job, we can often times work towards that date.

How do I edit my videotapes?

The best way to do so is have us digitize your tapes into editable video files. We can supply these high quality files on an external hard drive or on a set of DVDs. Depending on the amount of tapes; an external hard drive may be worthwhile. Talk to us to find out more! 416-479-0537.

What different digital formats/file types can I receive back?

We can supply various different video files for both Mac and PC. We can make them web ready, transfer them to DVD and Blu-ray or give you a high quality archival tape back up. Call us and tell us your situation and we can give you suggestions – 416-479-0537

Are my videotapes too old?

It's unlikely that your videocassettes are too old, but the conditions they were stored in can severely damage them. Usually they will begin to give off a strong scent or become moldy if they are at the stage of being “too old”. Also, the more they are played, the more the tape becomes stretched and affects the picture quality. Get them transferred before it is too late. If you are skeptical about the condition of your tapes, call us – 416-479-0537.

What if I have a broken cassette?

Bring us your broken tapes! We love putting a smile on your face once you see that it has been fixed and transferred onto DVD. We have mastered fixing damaged enclosures and ripped/creased tape.

Can you transfer videotapes from other parts of the world?

We can digitize tapes from all over the world. PAL and SECAM tapes can be transferred into the North American (NTSC) video format to be viewed in Canada and the USA.

How large are video files?

Video files can get large in size. Standard AVI and MOV files (editable files) can be as large as 13GB per hour of footage. A DVD holds 4.5GB of data. Usually an external hard drive is needed to store the files.

Can I extract video from a DVD or Blu-ray to my computer?

It is possible, but not suggested. If a DVD is the only version of the video that you have, then it is necessary. If you have video tapes and want them on your computer, it is best to have us digitize your tapes into high quality AVI or MOV files and load them onto an external hard drive.

Are my videotapes transferred on site?

Unlike most of the video transfer studios in Toronto, we don't outsource or send your materials to be transfered off-site. Both our Toronto and Mississauga locations have fully featured video transfer facilities.

Can I make duplicate copies of the DVDs and Blu-rays that you provide?

We do not copy protect any discs that we create. You will have full capability to copy the discs. If you need help making copies or would rather have us do the copies, simply let us know. We can also make multiple copies at a time, just give us a call at 416-479-0537.

What to you do about blank footage between clips?

If there are a couple of seconds it will stay there if there is a blue screen we will stop the tape and Fast Forward it and start another recording. We always check to see if there is more recording after and blank footage.

What should I do with the tapes after DVD completion?

Do not throw out the original format; try to store them in a safe cool, dry place. You never know if a disc may get lost or damaged. To protect the discs from damage please See (How do I handle a DVD or CD to keep from destroying it? Section)

How do I handle a DVD or CD to keep from destroying it?

• Do not expose discs to direct sunlight.
• Do not spill liquids on discs.
• Do not scratch discs.
• Do not write on discs.
• Do not put tape on discs.
• Do not get dust on discs.

• Hold a disc by the edges or by one edge and the center hole. Do not touch the data surface of the disc (the side without the label).
• To clean discs, wipe the shiny surface with a soft, damp cloth, working from center to edge. Do not use any form of cleaning agent.
• To protect the information on your external storage media, store them in a cool, dry place, and avoid activities that might damage the information they contain.